When Will I Get my Digital Downloads and Print-on-Demand Links?
We will send out digital ebook packages for books that currently exist (the Lazy DM books and the Fantastic books) as soon as possible once the campaign closes.
After the Kickstarter closes, our backer information is loaded into BackerKit and we await funding from Kickstarter. BackerKit requires payment before they’ll let us send out surveys so we can’t do it right away.
Expect to get your digital ebook packages, including print-on-demand links, for all of the books you back outside of the CIty of Arches itself about a month after the Kickstarter closes.
Last updated: August 08, 2024 03:16
Will the City of Arches PDF also include an EPUB ebook version?
Yes!
Most people don’t know about EPUB so we don’t mention it in the rewards because it would just add a lot of words to the page but I’m a huge fan of EPUB versions for digital RPG products because of their flexibility and accessibility over PDFs.
So yes, I’ll include an EPUB version of the City of Arches alongside the PDF.
Further, all of the books available in this Kickstarter also include EPUBs except for the Lazy DM’s Companion and the Lazy DM’s Workbook. The Companion and the Workbook simply had too many tables that don’t render particularly well in EPUB to convert them. But all of the other books have EPUB versions and they’re all included in your purchase for any of those books as add-ons or in reward tier packages.
Last updated: August 09, 2024 11:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.